Grandparents Phone Scam in the Madison Area

The Madison Police Department recently sent an alert warning banks that the Madison area has been targeted again by scam artists who are convincing people to send large amounts of money, in multiple payments, in order to help their grandson out of a legal jam. The alert was directed at Madison-area financial institutions, but the reality is that all Wisconsin banks should be aware of the resurgence of the “Grandparent Scam.” Click here for more information.

Equifax Data Breach

Click here for more information.

FDIC Consumer News

Looking for more information on how to combat cyber security.  Check out this issue of Consumer News from the FDIC.

Google Docs Email Scam

Be on alert for any emails you get from an unknown sender or even a friend that has a link, attachment or request to open a google doc they sent you.  A powerful malware virus is going around emails inboxes asking to open a google doc the sender is sharing with you.  When you click to view the google doc it automatically sends the same email out to all of your email contacts.

Online Banking Compatibility

Depending on your operating system and version of web browser you may be able to access our website but are no longer able to access our Online Banking.  The following are some Frequently Asked Questions regarding this recent change:

1. What exactly changed and how does that affect me from connecting to Online Banking?

In an effort to provide the highest level of security for our customers, we disabled connection to Online Banking from devices using any Transport Layer Security (TLS) less than 1.1. Any device that is not using TLS 1.1 or higher will not be able to connect to Online Banking. Today, all recent versions of the major internet browsers provide the option to use TLS 1.1 & higher.  See instructions below on how to enable TLS 1.1 and 1.2 on supported browsers.

2. Exactly what browsers/versions will be supported for Online Banking?

Microsoft ® Internet Explorer 11 and above, Microsoft ® Edge, Google Chrome 38 and above, Mozilla ® Firefox 32 and above, and Safari ® 7.1

3. Are there older versions of operating systems/ browser combinations that will not support TLS 1.1 & higher?

Yes. Windows XP and Windows Vista are only capable of upgrading up to Internet Explorer version 8. Therefore, users of these operating systems using Internet Explorer, Chrome, Firefox, Lynx, Opera, Netscape, OmniWeb, Knoqueror or iCab as their browser will not be able to connect to our Online Banking.  

If you have an operating system that does not support the compatible web browsers you may want to consider upgrading your computer software.  Continuing to use an operating system that is no longer supported by the developer will leave you and your device susceptible to an overwhelming number of vulnerabilities since your device will no longer receive regular updates and patches that protect you from the latest malware.

Enabling SSL Versions TLS 1.1 & TLS 1.2

Internet Explorer:

1. Open Internet Explorer

2. Click Alt T and select “Internet Options”.

3. Select the “Advanced” tab.

4. Scroll down to the “Security” section.

5. Locate and check “Use TLS 1.1 and TLS 1.2”.

6. Then, press the “OK” button.


Google Chrome:

1. Open Google Chrome

2. Click Alt F and select “Settings”.

3. Scroll down and select “Show advanced settings…”

4. Scroll down to the Network section and click on “Change proxy settings…”

5. Select the “Advanced” tab.

6. Scroll down to the “Security” section.

7. Locate and check “Use TLS 1.1 and TLS 1.2”.

8. Then, press the “OK” button.



1. Open FireFox

2. Type in “about:config” in the URL bar and press Enter

3. Scroll down to “security.tls.version.max” and press enter

4. Set the value to 3

5. Then, press the “OK” button.



1. There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.1 & 1.2 are automatically enabled.



ATM Skimming

Earlier this month an alarming figure emerged from FICO that indicated ATM skimming was up 546% when comparing 2014 to 2015. In light of these figures 10-D Security wanted to pass along some tips that can help keep your debit cards out of the hands of counterfeiters.215623

Visual Check – Always check the ATM device for any physical irregularities. This can be colors that don’t quite match between the rest of the ATM, or on screen graphics that are not properly aligned with buttons.  In most cases the card reader and keyboard should be firmly attached. If you can move them easily this is an indication that either a keyboard or card reader overlay has been placed on the ATM.

Location Alert – According to the report 60% of the skimming incidents occurred at non-bank ATMs.  Any easy way to help mitigate your risk is only use ATMs that are on Bank property.

EMV Chip Debit – When possible use your EMV chip debit card and compliant ATMs. EMV cards are designed to pass dynamic codes during financial transaction which greatly impacts the difficulty for a counterfeiter.

The Jefferson & Dane County Police Departments have received information that there are possibly ATM Skimmer devices located on unidentified ATMs within Jefferson & Dane County.  Before using an ATM please inspect it for any suspicious devices.  If a device is located please notify the business immediately.


Elder Financial Abuse

Currently, the world is undergoing significant demographic changes. Estimates indicate that by 2050, the global population of people above the age of 60 will exceed the number of younger people. These changes have led to a worldwide recognition of the problems and challenges that face the elderly.  The elderly are one of the most commonly targeted groups for financial abuse scams.  Below are some helpful handouts with tips to avoid common elder financial abuse scams.

Lottery Scam

Grandparant Scam

Financial Abuse Red Flags

Choosing the Right Caregiver

IRS Telephone Scam

A telephone scam in which a recorded message warns that the recipient is being sued by the Internal Revenue Service and needs to quickly call a special number to reach the IRS appears to be hitting Wisconsin.

They use fake names and bogus IRS badge numbers. They often leave ‘urgent’ callback requests.  They prey on the most vulnerable people, such as the elderly, newly arrived immigrants and those whose first language is not English.

People who receive such calls should hang up and not return the call, officials said. Consumers should never give out personal or financial information on an unsolicited call.

The IRS said it never calls to demand immediate payment, nor does it call about taxes owed without first having mailed out a bill. The IRS never asks for credit or debit card numbers over the phone, and doesn’t require payment via prepaid debit cards.

To look up more current scams in your area use BBB Scam Tracker.



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