Identity Theft

Identity Theft Prevention

How to Avoid Identity Theft

The best protection against identity theft is to carefully protect your personal information and to do the following:

  • Do not share personal information over the phone, through the mail, or over the internet unless you initiated the contact or know the person you are dealing with;
  • Be suspicious if someone contacts you unexpectedly online and asks for your personal information. It doesn’t matter how legitimate the e-mail or website may look. Only open e-mails that look like they are from people or organizations you know, and even then, be cautious if they look questionable. Be especially wary of fraudulent e-mails or websites that have typos or other obvious mistakes;
  • Don’t give out valuable personal information in response to unsolicited requests. Social Security numbers, financial account information and your driver’s license number are some of the details that should be kept confidential;
  • Shred old receipts, account statements, and unused credit card offers;
  • Choose PINs and passwords that would be difficult to guess and avoid using easily identifiable information such as your mother’s maiden name, birth dates, the last four digits of your social security number, or phone numbers;
  • Create strong passwords by alternating uppercase and lowercase letters, add numbers and special characters to increase complexity;
  • Pay attention to billing cycles and account statements and contact your bank if you don’t receive a monthly bill or statement since identity thieves often divert account documentation;
  • Review account statements thoroughly to ensure all transactions are authorized;
  • Guard your mail from theft, promptly remove incoming mail, and do not leave bill payment envelopes in your mailbox with the flag up for pick up by mail carrier;
  • Obtain your free credit report annually and review your credit history to ensure it is accurate;
  • Download Trusteer  to the computers you use to access your bank and personal information.  Trusteer adds another layer of security to help protect you from fraud and cyber-criminals;
  • Use an updated security program to protect your computer; and
  • Be careful about where and how you conduct financial transactions, for example don’t use an unsecured WiFi network because someone might be able to access the information you are transmitting or viewing.

How to Avoid Frauds & Scams

There are numerous scams presented daily to consumers so you must always exercise caution when it comes to your personal and financial information. The following tips may help prevent you from becoming a fraud victim.

  • Be aware of incoming e-mail or text messages that ask you to click on a link because the link may install malware that allows thieves to spy on your computer and gain access to your information;
  • Be suspicious of any e-mail or phone requests to update or verify your personal information because a legitimate organization would not solicit updates in an unsecured manner for information it already has;
  • Confirm a message is legitimate by contacting the sender (it is best to look up the sender’s contact information yourself instead of using contact information in the message);
  • Assume any offer that seems too good to be true, is probably a fraud;
  • Be on guard against fraudulent checks, cashier’s checks, money orders, or electronic fund transfers sent to you with requests for you to wire back part of the money;
  • Be wary of unsolicited offers that require you to act fast;
  • Check your security settings on social network sites. Make sure they block out people who you don’t want seeing your page;
  • Research any “apps” before downloading and don’t assume an “app” is legitimate just because it resembles the name of your bank or other company you are familiar with;
  • Be leery of any offers that pressure you to send funds quickly by wire transfer or involve another party who insists on secrecy; and
  • Beware of Disaster-Related Financial Scams.   Con artists take advantage of people after catastrophic events by claiming to be from legitimate charitable organizations when, in fact, they are attempting to steal money or valuable personal information.

United Community Bank WILL NEVER initiate a request for sensitive information from you such as your social security number, personal login ID, password, PIN or account number nor ask you to verify your account information via email.

Looking for more information on how to combat cyber security.  Check out the latest issue of Consumer News from the FDIC.

Looking for more information on how to combat cyber security as a business owner.  Check out this handout for cyber security tips for the business owner.

Elder Financial Abuse

Currently, the world is undergoing significant demographic changes. Estimates indicate that by 2050, the global population of people above the age of 60 will exceed the number of younger people. These changes have led to a worldwide recognition of the problems and challenges that face the elderly.  The elderly are one of the most commonly targeted groups for financial abuse scams.  Below are some helpful handouts with tips to avoid common elder financial abuse scams.

Lottery Scam

Grandparant Scam

Financial Abuse Red Flags

Choosing the Right Caregiver

Identity Theft Victims

If you have been a victim of identity theft below are some steps to help get you back on track:

  • Contact each of the three major credit bureaus and a request a “fraud alert” be placed on your file and no new credit be granted without your approval.
  • Close the account(s) you think could be affected.
  • File a complaint with the Federal Trade Commission (FTC) at 1-877-438-4338.  When you file with the FTC you are providing information to help law enforcement official track down thieves.
  • File a report with the local police department.  By filing a report, along with a complaint to the FTC, can give you certain protections to ensure your identity can be protected and restored.

Important Number and Websites

Credit Reporting Agencies

Equifax: (800) 525-6285
Experian: (888) 397-3742
Trans Union: (800) 680-7289

Identity Theft Prevention and Report

Annual Credit Report: (877) 322-8228
Federal Trade Commission: (877) 432-4338
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